Returns & Exchanges
At Therma-Tru Store, we want you to be completely satisfied with your home entryway and hardware solutions. If your order does not meet your expectations, you may return eligible items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and provide a reason for the request.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all door hardware, components, and installation manuals are included.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund
Once our warehouse inspects the returned goods for quality assurance, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing